For Customers (booking venues and vendors)

  How do I book a venue or vendor on Área?

Search by location, event type, or date, browse the available options, and book directly from the venue or vendor's page. Some spaces allow instant booking; others work by request, where you send an enquiry to the host.

  Is it safe to pay online?

Yes. Payments are processed securely through our payment gateway. Your information is transmitted encrypted, and Área does not store your card details.

  What is the deposit and how does it work?

Some venues let you reserve by paying just a deposit ("Deposit to reserve"), with the remaining balance due later. The deposit amount is set by each venue and is shown clearly at checkout.

  Can I contact the venue or vendor before booking?

Yes. Many spaces include an "Enquiry" option, letting you ask questions or coordinate details with the host before confirming your reservation.

  How do I know if a venue is available on my date?

On the venue's page you can select your event date and check availability before booking.

  What areas of Puerto Rico does Área cover?

Área connects clients with venues and vendors across all of Puerto Rico.

  What types of events can I plan with Área?

Weddings, quinceañeras, corporate events, birthdays, conferences, and much more — any event that needs a space or a service provider.

  What is the cancellation and refund policy?

Refunds are governed by each venue's cancellation terms, which are shown at checkout. As a general guideline:

  • More than 7 days before the event: full refund, excluding platform service fees.
  • Between 3 and 7 days before: 50% refund, excluding service fees.
  • Less than 72 hours before: no refund.

 

Platform service fees are non-refundable, except when the venue cancels the reservation or a technical error occurs. If the venue cancels, you receive a full refund, including service fees. See the full Refund Policy for all details.

  How much does Área charge in service fees?

The platform service fee is shown clearly before you confirm payment. It typically ranges from 5% to 8% of the total booking value.

For Vendors (listing your venue or service)

  How do I list my venue or service on Área?

Create a vendor account, complete your space or service information (photos, description, location, and price), and publish it. Your listing becomes available to thousands of clients across Puerto Rico.

  Is there a commission or fee?

Área applies a platform service fee that is paid by the customer on top of the booking total — it is not deducted from your payout. You receive the amount you set for your venue or service.

  Do I need to provide my bank details to list?

Not when you first register. You can complete your payment information later, before you receive payouts.

  How and when do I get paid?

Payments are processed to your account once the reservation is completed, in approximately 7 days or less.

  Can I set my own deposit and pricing?

Yes. Each vendor sets their own price, and you can decide whether to require a deposit to reserve, as well as the amount or percentage of that deposit.

  Is there a subscription plan?

Yes. Área offers three monthly plans to fit your needs:

 

  • Starter — $20/month: 2 venue/vendor listings · Booking included · Contact info.
  • Growth — $45/month: 5 venue/vendor listings · Booking included · Calendar dashboard.
  • Pro — $75/month (Recommended): 10 venue/vendor listings · Analytics · Featured placement · Events.

  What does the calendar dashboard include?

The calendar (available from the Growth plan) lets you manage your venue's availability and see all your bookings in one place.

  What is featured placement?

The Pro plan includes featured placement, giving your listings greater visibility so they appear more prominently to clients.

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